How much will delivery cost?
All prices quoted on the website do not include delivery. Delivery charges are based on weight and are calculated automatically on the View Basket screen.
How will my order be sent?
All orders under 2kg will be delivered using Royal Mail. All orders sent via 1st Class mail will be sent using Royal Mail up to 4kg. Orders between 2kg and 5kg (inclusive) be sent via Hermes 3-5 day tracked service, unless the 1st Class option is selected. Orders over 5kg will be sent via tracked consignment 48 hour or 24 hour courier (usually DPD). If you place an order that weighs more than 2kg and you have not selected 1st Class postage, you will receive an Email from us or the courier with the tracking details. All 2nd Class and 1st Class Royal Mail deliveries are not tracked. International orders will be sent via Royal Mail Airmail Small Packets up to 2kg and by UPS over 2kg; delivery within the EU usually takes about 1 week; deliveries outside the EU can take longer (please allow up to 4 weeks to receive all international orders).
Further Courier Delivery Info
We use DPD Predict for all UK orders over 5kg (Standard Courier and Next Day Courier options). When you place an order with this service you will receive an Email and Text Message (if you have entered your mobile number during checkout) on the day of delivery with a 1 hour delivery slot that your order will be delivered within.
When will I get my order?
We are open Monday to Friday, 9am to 5pm and we send all orders within 1 working day. Any order placed before 1pm and has 1st Class post or Next Day Courier Delivery (24 Hour) selected will be sent the same day. In the unlikley event that we run out of stock of a particular item we will notify you immediately and explain how long it will take to restock the item; we will also offer a refund if you are unhappy to wait. Orders placed after Friday 8am (unless 1st class is selected, please see above) will be sent the following Monday morning. Orders will only be sent once cleared payment has been received.
What happens if I don't receive my order?
If you place an order and receive confirmation that it has been sent, we would expect you to receive the order within about 5 working days (for UK mainland deliveries only). If you still have not received your order after 10 working days we will assume that its lost in the post and re-send the order Free of Charge. In this case please notify us that you have not received your order after 5 working days, using the contact us link above.